Job Description
Are you seeking a career that offers flexibility without sacrificing growth?
Apex Talent Solutions is currently recruiting dedicated professionals for our Evening Customer Success Team in New York. We pride ourselves on a culture that values work-life balance, offering a flexible schedule and the security of weekly pay. Join a forward-thinking organization where your contributions directly impact our clients' satisfaction and our team's success.
Why Join Us?
- Weekly Paychecks: Get paid every week, giving you the financial stability you need.
- Flexible Schedule: Enjoy the freedom to balance your professional and personal life with evening shifts.
- Modern Environment: Work in a dynamic, tech-forward setting in the heart of Manhattan.
The Role:
In this position, you will serve as the primary point of contact for our valued clients during our high-traffic evening hours. You will resolve inquiries, process orders, and ensure a seamless customer experience that drives retention and loyalty.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during evening shifts.
- Resolve complex customer issues with empathy and efficiency, ensuring a 5-star service rating.
- Accurately update customer account information and process transactions in our CRM system.
- Collaborate with the morning team to ensure seamless service continuity and knowledge transfer.
- Identify trends in customer feedback and communicate product or process improvements to management.
- Maintain a professional and positive demeanor while adhering to all company policies and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience in a fast-paced environment.
- Must be available to work evening shifts, including weekends and holidays.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Strong verbal and written communication skills with a native-level command of English.
- Ability to work independently while maintaining a collaborative team spirit.