Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is seeking a dedicated Evening Part-Time Customer Success Specialist to join our dynamic team in Austin, Texas. We pride ourselves on delivering exceptional service around the clock, and we need a reliable professional to ensure our clients receive top-tier support even after hours.
In this role, you will be the face of our brand during the evening shift, resolving technical inquiries and providing guidance to our valued customers. We offer a completely flexible schedule that allows you to balance your personal life with a fulfilling career.
Responsibilities
- Manage high-volume customer inquiries via live chat, email, and phone during evening shifts.
- Resolve complex technical issues and escalations with accuracy and speed.
- Document all customer interactions and resolutions in our CRM system.
- Ensure strict adherence to company service level agreements (SLAs).
- Maintain a professional, empathetic, and positive demeanor under pressure.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
Qualifications
- High school diploma or equivalent required.
- Minimum 1-2 years of experience in customer support, technical helpdesk, or call center environments.
- Strong typing speed (40+ WPM) and accuracy.
- Excellent written and verbal communication skills.
- Ability to troubleshoot common software and hardware issues.
- Self-motivated with the ability to work independently with minimal supervision.