Job Description
Join our dynamic team at Boston Hospitality Group as an Evening Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional guest experiences during evening hours. This flexible role offers competitive compensation, growth opportunities, and a vibrant work environment in the heart of Boston. Perfect for students, night owls, or professionals seeking evening work. Apply today and become part of our award-winning hospitality family!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process reservations, bookings, and payments accurately using our CRM system
- Resolve guest complaints and escalate complex issues to management
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records of customer interactions and transactions
- Support venue operations during evening events and peak hours
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service or hospitality experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and reservation software
- Strong problem-solving abilities and conflict resolution skills
- Availability to work evenings (4 PM - 12 PM), weekends, and holidays
- Ability to thrive in fast-paced environments with minimal supervision
- Boston residency preferred; reliable transportation required