Job Description
Join GlobalConnect Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're urgently hiring motivated individuals for flexible evening shifts in Dallas, TX. This role offers competitive pay, remote work options, and the opportunity to grow with a forward-thinking company. If you're a people person seeking evening flexibility with career growth potential, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 PM CST)
- Resolve customer inquiries and technical issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed performance metrics including resolution rates and CSAT scores
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Strong communication skills with clear, professional phone etiquette
- Ability to work independently during evening shifts with minimal supervision
- Proficiency with CRM software and MS Office Suite
- Flexibility to adapt to changing schedules and priorities
- Reliable high-speed internet connection for remote work