Job Description
Join Seattle Connect Services and transform your evenings into rewarding work! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support while enjoying Seattle's vibrant nightlife scene. This flexible part-time role offers perfect work-life balance for students, parents, or anyone seeking adaptable hours without sacrificing career growth. Our modern downtown office features collaborative spaces, free parking, and proximity to public transit. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our expanding team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve technical issues and process orders with 95%+ customer satisfaction rate
- Document interactions in CRM system while maintaining HIPAA/GDPR compliance
- Collaborate with day-shift team through digital handover protocols
- Proactively identify process improvement opportunities
- Participate in bi-weekly virtual team meetings
- Maintain 99% attendance and punctuality standards
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable transportation and evening availability
- Basic technical troubleshooting knowledge
- Positive attitude and solution-oriented mindset