Job Description
Urgently Hiring Evening & Full-Time Roles in Columbus, OH! Join our award-winning team as a Customer Service Representative where flexibility meets growth. We're seeking dedicated professionals to support our clients during evening hours with full-time career progression opportunities available. Enjoy competitive pay, comprehensive training, and a schedule that adapts to your life. This is your chance to build a rewarding career while maintaining work-life balance. Apply today and transform your evenings into opportunity!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts
- Resolve complex customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for resolution time and customer satisfaction
- Adapt to flexible scheduling including weekends as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong problem-solving and communication skills
- Ability to work independently during evening hours
- Proficiency with CRM software and MS Office Suite
- Reliable transportation for hybrid work options
- Flexibility to work evenings (4 PM - 12 AM) and occasional weekends