Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during evening and weekend shifts. This is your opportunity to work flexible hours while making a real impact. Enjoy competitive pay, comprehensive training, and a supportive environment. Apply now and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed customer satisfaction metrics
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently and in team settings
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Reliable transportation to Cleveland office