Job Description
Join Boston City Solutions and kickstart your career while balancing your studies! We're seeking motivated students to fill our flexible evening customer service roles. This position offers real-world experience, competitive pay, and a supportive environment that adapts to your academic schedule. Build transferable skills in communication, problem-solving, and client relations while working with a team that values your growth. Enjoy complimentary downtown parking, tuition reimbursement opportunities, and a vibrant workplace culture in the heart of Boston's Financial District.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during evening shifts (4 PM - 12 PM)
- Resolve client inquiries regarding account services, billing, and product features
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to quarterly revenue targets
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- Currently enrolled in an accredited college/university program
- Excellent verbal and written communication skills
- Ability to work independently during evening shifts with minimal supervision
- Proficient with Microsoft Office Suite and customer service software
- Strong problem-solving abilities and attention to detail
- Previous customer service experience preferred but not required
- Available to work 20-25 hours per week, including weekends