Job Description
Join our dynamic team at Urban Hospitality Group and become part of Boston's premier guest experience! We're seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional service during our peak evening hours. This immediate opportunity offers flexible scheduling in a vibrant downtown location, perfect for students or professionals seeking evening work. Enjoy competitive pay, comprehensive training, and a supportive team environment where your contributions make a real difference.
Responsibilities
- Deliver exceptional customer service during evening hours (4 PM - 11 PM)
- Manage guest inquiries, reservations, and check-in processes
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Assist with event setup and venue preparation for evening functions
- Uphold brand standards and safety protocols at all times
- Collaborate with cross-functional teams to optimize guest satisfaction
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work evenings and weekends consistently
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with reservation systems and POS software
- Excellent problem-solving abilities with a positive attitude
- Must be 18+ years old and authorized to work in the US