Job Description
Join our dynamic hospitality team as an Evening Customer Service Specialist in the heart of Philadelphia! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive compensation and the opportunity to work in one of Philadelphia's most vibrant neighborhoods. Perfect for students, career changers, or anyone seeking a rewarding evening schedule.
Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable moments for our diverse clientele. Enjoy free parking, complimentary meals, and a supportive team culture that values work-life balance.
Responsibilities
- Deliver exceptional customer service to evening guests with warm professionalism
- Manage reservation systems and seating logistics for high-volume dinner service
- Process payments accurately and efficiently using POS systems
- Resolve guest inquiries and concerns with prompt, courteous solutions
- Collaborate with kitchen and service teams for seamless operations
- Maintain immaculate venue standards throughout evening shifts
- Support inventory management and opening/closing procedures
Qualifications
- Minimum 6 months customer service experience in hospitality or retail
- Strong communication skills with ability to multitask under pressure
- Proficiency with POS systems and reservation platforms
- Flexible availability including weekends and holidays
- Basic cash handling and reconciliation experience
- Positive attitude with commitment to team collaboration
- Ability to stand/walk for extended periods during shifts
- Philadelphia residency preferred (local knowledge a plus)