Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the flexibility to work around your schedule! We're seeking motivated individuals to deliver exceptional support during evening hours while maintaining work-life balance. This role is perfect for students, parents, or anyone seeking a rewarding part-time opportunity in Louisville's vibrant community.
Our organization values professional growth and offers a supportive environment where your contributions make a real difference. With competitive compensation and adaptable scheduling, this position allows you to thrive professionally while accommodating your personal commitments.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve inquiries efficiently while maintaining a positive brand image
- Document interactions accurately in our CRM system
- Collaborate with day-team to ensure seamless service continuity
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent; college students welcome
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to work independently with minimal supervision
- Reliable transportation to our downtown Louisville location
- Flexibility to work evenings (typically 4:00 PM - 10:00 PM)
- Positive attitude and problem-solving mindset