Job Description
Join FlexShift Solutions as an Evening Part-Time Customer Service Specialist and thrive in a dynamic, fast-paced environment! We're seeking motivated individuals to deliver exceptional customer experiences during evening and weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive team setting. Perfect for students, parents, or anyone seeking work-life balance. Apply today and become part of Fresno's premier customer service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product questions efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Document interactions and maintain detailed case notes for quality assurance
- Meet/exceed key performance metrics including call resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving skills and emotional intelligence
- Flexible availability for evenings (5 PM - 10 PM) and weekends
- Positive attitude with a passion for helping others