Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist. We're hiring immediately for motivated individuals who thrive in fast-paced environments and excel at creating memorable guest experiences. This role offers flexible evening hours and competitive compensation in Chicago's vibrant downtown district. Perfect for students, professionals seeking supplemental income, or those transitioning into hospitality. Enjoy a supportive workplace culture with growth opportunities and immediate start dates.
Responsibilities
- Deliver exceptional customer service during evening shifts (4 PM - 11 PM)
- Manage guest inquiries, bookings, and check-in/check-out procedures
- Handle payment processing and POS system operations
- Resolve guest concerns promptly and professionally
- Collaborate with team members to ensure seamless operations
- Maintain cleanliness and organization of public areas
- Assist with inventory management and supply restocking
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and in a team setting
- Basic proficiency with POS systems and technology
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Must be authorized to work in the United States
- Positive attitude with problem-solving aptitude