Job Description
Join our dynamic team at Coastal Hospitality Group as an Evening Part-Time Customer Service Specialist! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible position offers competitive pay, training, and a welcoming work environment in Orlando's vibrant hospitality scene. Perfect for students, parents, or anyone seeking work-life balance with evening availability.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries
- Manage reservations and bookings with accuracy and efficiency
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate transaction records
- Collaborate with day team to ensure seamless service continuity
- Uphold brand standards and cleanliness protocols
- Assist with light administrative tasks as needed
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems and POS software
- Ability to work independently and as part of a team
- Flexible evening availability (4 PM - 11 PM)
- Valid Florida driver's license (if required for location)
- Basic math and multitasking abilities