Job Description
Join our dynamic team at Milwaukee Hospitality Group as an Evening Part-Time Customer Service Specialist! We're urgently seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, immediate start, and the opportunity to grow with a leading Milwaukee employer. Perfect for students, professionals, or anyone seeking a rewarding evening schedule in the heart of downtown.
What We Offer:
• Competitive hourly wage + performance incentives
• Flexible evening shifts (4-10 PM)
• Comprehensive paid training
• Free parking and public transit reimbursement
• Positive, team-oriented culture
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage reservation systems and process payments accurately
- Resolve guest inquiries and concerns with professionalism
- Coordinate with departments to ensure seamless operations
- Maintain detailed records and documentation
- Uphold brand standards and safety protocols
- Contribute to a positive team environment during peak hours
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Basic proficiency with reservation systems and POS
- Availability for evening shifts (4-10 PM) weekends
- Positive attitude and service-oriented mindset
- Must pass background check and drug screening