Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive compensation, and immediate start opportunities in Houston's vibrant hospitality sector.
As a key member of our guest services team, you'll be the first point of contact for our valued clients, ensuring seamless interactions and creating memorable experiences. Perfect for students, parents, or professionals seeking supplemental income with evening flexibility.
Responsibilities
- Manage incoming guest inquiries via phone, email, and in-person with professionalism and empathy
- Process reservations, bookings, and special requests with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain detailed records of interactions and transactions in our CRM system
- Collaborate with cross-functional teams to ensure cohesive service delivery
- Support venue operations during evening events and peak hours
Qualifications
- Minimum 6 months customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with reservation systems and basic office software
- Flexible availability including evenings, weekends, and holidays
- Ability to work in fast-paced environments with minimal supervision
- High school diploma or equivalent required