Job Description
Join our dynamic team at TechHub Solutions and enjoy the flexibility of evening part-time work in San Jose! We're urgently seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours. Whether you're a student, professional, or career changer, this role offers adaptable scheduling while building valuable skills. Full-time opportunities may be available for high performers.
Our modern downtown office features state-of-the-art facilities and a collaborative culture focused on growth and work-life balance. We provide comprehensive training and a supportive environment where your contributions are recognized.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening shifts
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet or exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives for customer workflows
Qualifications
- Minimum 6 months customer service or technical support experience
- Strong problem-solving abilities with attention to detail
- Availability to work evenings (4 PM - 11 PM) and weekends
- Proficiency with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset