Job Description
Join our award-winning team at Bright Horizons Family Solutions, a leader in early childhood education and corporate work-life solutions. We're seeking passionate Evening Part-Time Customer Service Specialists to support our Cleveland operations during evening hours. This flexible role offers the perfect work-life balance while making a meaningful impact in your community.
As a Customer Service Specialist, you'll be the first point of contact for families and corporate clients, delivering exceptional service through phone, email, and in-person interactions. Our evening shifts (typically 3 PM - 11 PM) are ideal for students, parents, or anyone seeking flexible hours without sacrificing competitive pay and comprehensive benefits.
Responsibilities
- Provide exceptional customer service to families and corporate clients via multiple channels
- Manage enrollment inquiries, billing questions, and facility scheduling
- Resolve customer concerns with empathy and efficiency
- Maintain accurate client records in our CRM system
- Collaborate with day staff to ensure seamless service transitions
- Support facility operations during evening hours as needed
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently during evening shifts
- Empathetic approach to problem-solving
- Flexibility to cover occasional weekend shifts
- Background check and child safety certification required