Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers the perfect opportunity for students, parents, or anyone seeking a rewarding part-time position with competitive pay and a supportive work environment.
Our Atlanta-based team values professionalism, positivity, and customer-centric approaches. Enjoy weekday evening shifts with no weekends required, plus comprehensive training and growth opportunities within our expanding hospitality network.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with exceptional efficiency
- Resolve guest concerns using empathetic communication and creative problem-solving
- Process orders, bookings, and transactions while maintaining 100% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records in our CRM system
- Proactively identify upsell opportunities to enhance guest satisfaction
- Adhere to brand standards and compliance protocols
Qualifications
- High school diploma or equivalent (college students strongly encouraged)
- Minimum 6 months customer service or hospitality experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and customer service platforms
- Strong time management and multitasking abilities
- Reliable transportation to our downtown Atlanta location
- Positive attitude and problem-solving mindset
- Availability for 4-6 weekday evening shifts (typically 5 PM - 10 PM)