Job Description
Join our dynamic team at Houston Hospitality Group as an Evening Part-Time Customer Service Specialist! We're seeking friendly and reliable individuals to deliver exceptional guest experiences during our peak evening hours. This flexible position offers competitive pay, training, and a supportive work environment perfect for students, parents, or anyone seeking a rewarding evening schedule.
As a key member of our front-of-house team, you'll be the face of our premium downtown venue, ensuring every guest feels welcomed and valued. Enjoy evening shifts (4 PM - 10 PM) with no weekends required, plus opportunities for advancement within our growing organization.
Responsibilities
- Provide exceptional customer service to all guests during evening operations
- Handle reservations, check-ins, and guest inquiries with professionalism
- Process payments accurately using POS systems
- Maintain clean and organized guest areas
- Collaborate with evening team to ensure seamless operations
- Resolve guest concerns promptly and effectively
- Assist with basic event setup and breakdown as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer literacy and POS system knowledge
- Flexible schedule availability (evenings 4 PM-10 PM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown location