Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement in the thriving Chicago hospitality scene. Perfect for students, parents, or professionals seeking supplemental income with a reputable employer.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries
- Manage reservation systems and process bookings with accuracy
- Resolve guest concerns promptly and maintain positive relationships
- Collaborate with day staff to ensure seamless service transitions
- Assist with event setup and venue maintenance during evening shifts
- Process payments and maintain financial transaction records
- Contribute to a clean, organized, and welcoming environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving abilities
- Proficiency with reservation software and POS systems
- Flexible availability between 4 PM - 11 PM (including weekends)
- Ability to multitask in fast-paced environments
- Positive attitude and professional appearance
- Basic math skills for handling transactions