Job Description
Join our award-winning Cleveland Hospitality Group as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant team environment at our downtown Cleveland location. Perfect for students, parents, or anyone seeking supplemental income with a reputable local employer.
Responsibilities
- Provide exceptional customer service and resolve guest inquiries promptly
- Manage reservation systems and seating arrangements for evening guests
- Process payments and maintain accurate transaction records
- Coordinate with kitchen staff on order modifications and special requests
- Ensure cleanliness and organization of service areas during evening shifts
- Assist with inventory management and restocking of supplies
- Uphold brand standards and safety protocols consistently
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic POS system proficiency
- Flexible availability including weekends and holidays
- High school diploma or equivalent
- Positive attitude and team-oriented mindset
- Reliable transportation to downtown Cleveland location