Job Description
Apex Support Solutions is urgently seeking motivated individuals to join our dynamic team as Evening Part-Time Customer Service Representatives. We are committed to providing exceptional service to our clients and are looking for friendly, reliable candidates who can work flexible evening shifts. This is an excellent opportunity for students, parents, or anyone seeking a work-life balance with a competitive pay structure.
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- No Experience Required: Comprehensive training provided.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Growth Opportunities: Potential for career advancement within the company.
We are looking for someone who thrives in a fast-paced environment and enjoys helping others. If you are ready to start a rewarding part-time career in New York, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a thorough understanding of company products and policies.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the morning team to ensure seamless handovers.
- Adhere to all company quality assurance and compliance standards.
Qualifications
- High school diploma or GED equivalent.
- Must be available to work evenings (e.g., 4:00 PM - 10:00 PM or similar shifts).
- Strong communication skills, both verbal and written.
- Basic computer proficiency and typing skills.
- Ability to work independently and manage time effectively.
- Must pass a background check and drug screen.
- Previous customer service experience is a plus but not required.