Job Description
Are you looking for flexible evening part-time jobs in Philadelphia, PA? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our growing team. We offer an immediate start date, competitive pay, and a supportive work environment for those seeking a better work-life balance.
As an Evening Representative, you will play a crucial role in ensuring our clients receive top-tier support during our peak hours. If you are self-motivated, reliable, and looking for a part-time opportunity that fits around your schedule, we want to hear from you.
Why Join Us?
- Flexible Schedule: Choose shifts that work for your lifestyle.
- Immediate Hire: Start working within days.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Remote Option: Work from the comfort of your home.
Responsibilities
- Handle a high volume of inbound and outbound customer calls regarding products and services.
- Resolve customer inquiries and complaints with a focus on customer satisfaction and retention.
- Document all interactions accurately in the CRM system.
- Escalate complex issues to the senior management team when necessary.
- Provide product information and assist with order processing.
- Maintain a professional and positive demeanor during evening shifts.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong communication skills, both verbal and written.
- Ability to type 35+ WPM and navigate multiple computer systems.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work evening shifts (e.g., 4 PM - 10 PM) on a weekly basis.