Job Description
Are you seeking a role that offers the best of both worlds? Jacksonville Retail Solutions is expanding our team and looking for driven individuals to join our elite customer service division. We offer competitive full-time career paths with the flexibility to accommodate weekend shifts and part-time schedules.
Our mission is to provide unparalleled service to our community, and we need passionate professionals who thrive in fast-paced environments. Whether you are looking for a steady 9-to-5 role or prefer the dynamic rhythm of weekend work, we provide the training, support, and growth opportunities you deserve.
Why Choose Us?
- Flexible Scheduling: Choose between full-time stability or part-time weekend flexibility.
- Competitive Pay: Earn between $15.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
- Modern Environment: Work in a state-of-the-art facility in the heart of Jacksonville.
What You'll Do
As a key member of our team, you will be the face of our brand, ensuring every customer interaction is a positive one.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage complex customer accounts and provide accurate product information and troubleshooting assistance.
- Maintain a high standard of professionalism and brand representation during every interaction.
- Collaborate with team leads to identify process improvements and enhance the customer journey.
- Adhere to all company policies, safety protocols, and compliance standards.
- Document customer interactions accurately in our CRM system.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Previous customer service or retail experience is highly preferred.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Ability to work a flexible schedule, including weekends and holidays, as required.
- Proficient in basic computer operations and navigating web-based applications.
- Reliable internet connection is essential for remote/hybrid support options.