Job Description
Are you looking for a flexible evening part-time job in Chicago, IL that offers both stability and growth? Apex Support Solutions is seeking an enthusiastic Entry-Level Customer Service Representative to join our dynamic team. We pride ourselves on providing a supportive work environment where your skills can thrive without compromising your personal schedule.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with precision and warmth. Whether you are answering emails or managing live chat support, you will play a crucial role in building long-term customer relationships. We offer comprehensive training and a clear path for advancement within our organization.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve complex customer issues efficiently while maintaining a professional and empathetic tone.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback into our internal database.
- Collaborate effectively with the morning support team to ensure seamless service transitions.
- Stay current on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Must be available to work evening shifts, including weekends and holidays.
- Basic computer proficiency and typing skills (minimum 40 words per minute).
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work independently in a remote or hybrid work-from-home setting.
- Previous customer service experience is a plus but not mandatory for qualified candidates.