Job Description
Are you searching for a reliable part-time job in Ohio that offers flexibility and growth? Columbus Support Hub is currently hiring dedicated Evening Customer Service Representatives to join our thriving team. We are looking for individuals who excel in a fast-paced environment and are committed to delivering top-tier support to our clients during the evening hours.
As a key member of our support team, you will play a crucial role in maintaining our high standards of customer satisfaction. This position is perfect for students, retirees, or anyone looking to balance work with other evening commitments. Enjoy a competitive hourly rate and a supportive workplace culture.
Responsibilities
- Manage a high volume of incoming calls and emails during evening shifts (4:00 PM - 12:00 AM).
- Resolve customer inquiries and complaints with patience, empathy, and professionalism.
- Accurately input and update customer information into our database systems.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Conduct routine follow-ups to ensure customer satisfaction.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work a consistent evening schedule.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently and prioritize tasks effectively.