Job Description
Are you seeking evening part time jobs in Cleveland, OH that offer stability, growth, and a supportive team environment? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our elite evening team. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with precision and care during our peak operational hours.
We pride ourselves on a premium work culture that values work-life balance. By joining our team, you will benefit from competitive pay, comprehensive health coverage, and a clear path for career advancement.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email during evening shifts.
- Resolve complex customer issues and complaints with empathy and efficiency.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Maintain detailed and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify opportunities to upsell products and improve customer satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to work flexible evening schedules, specifically from 4:00 PM to 12:00 AM.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Self-motivated and able to work independently in a remote or hybrid setting.