Job Description
Join FlexConnect Solutions, a leader in customer experience innovation, and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Part-Time Customer Service Representatives to deliver exceptional support while enjoying unmatched flexibility. With weekly pay, no weekend shifts, and a supportive remote-friendly environment, you'll achieve work-life balance without compromising your income. Perfect for students, parents, or anyone seeking supplemental income with adaptable hours.
Why Choose Us?
- Guaranteed weekly direct deposit
- 100% remote evening shifts (5 PM - 10 PM CST)
- Comprehensive paid training
- Advancement opportunities to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues within SLAs
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex issue escalation
- Meet/exceed quality and productivity metrics
- Maintain product knowledge through ongoing training modules
Qualifications
- 6+ months customer service experience
- High school diploma or equivalent (college preferred)
- Reliable high-speed internet and quiet workspace
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced digital environments
- Available 4+ evenings/week (minimum 20 hours)
- Basic proficiency with MS Office and CRM tools