Job Description
Join our dynamic team as a Part-Time Customer Specialist with flexible scheduling options! We're urgently hiring in Los Angeles for motivated individuals who thrive in fast-paced environments. Enjoy work-life balance with customizable shifts while delivering exceptional service to our diverse clientele. Perfect for students, parents, or professionals seeking supplemental income with growth opportunities.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Flexible scheduling (morning/afternoon/evening shifts)
- Comprehensive paid training
- Health benefits eligibility (20+ hrs/week)
- Modern downtown office with remote work options
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, troubleshoot technical issues, and resolve escalations
- Update CRM systems with accurate customer interaction records
- Collaborate with sales team to identify upsell opportunities
- Participate in weekly performance reviews and skill-building workshops
- Maintain strict compliance with data security protocols
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or sales experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends and holidays (peak seasons)
- Basic technical troubleshooting abilities
- Valid California driver's license (occasional site visits required)