Job Description
Join Boston's fastest-growing tech firm for urgent weekend part-time roles! We're seeking motivated individuals to join our dynamic team with flexible evening/weekend shifts. Enjoy competitive pay, remote-friendly options, and professional development opportunities in a cutting-edge environment. Perfect for students, side hustlers, or career changers seeking work-life balance. Apply today and start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Assist with technical troubleshooting and product demonstrations
- Collaborate with cross-functional teams to resolve escalated issues
- Document all interactions and maintain accurate client records
- Participate in weekend team training sessions
- Monitor system performance and report technical anomalies
- Support marketing campaigns during peak weekend hours
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 1+ years customer service or tech support experience
- Proficiency with remote communication tools (Slack, Zoom)
- Strong problem-solving and multitasking abilities
- Flexibility to work Saturdays/Sundays 8AM-8PM
- Basic knowledge of CRM systems (Salesforce preferred)
- Excellent written and verbal communication skills
- Reliable internet connection for remote work