Job Description
Looking to boost your income? Join FlexiCash Solutions as a Part-Time Customer Service Representative and earn competitive pay while making a real impact! We're seeking friendly, motivated individuals to join our dynamic team in Charlotte. Enjoy flexible scheduling, paid training, and a supportive work environment perfect for students, parents, or anyone seeking supplemental income. No experience required – we provide all the tools you need to succeed!
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Flexible shifts (evenings/weekends available)
- Free parking and transit reimbursement
- Opportunities for advancement to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process transactions and resolve billing issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet daily performance metrics for call quality and resolution
- Collaborate with team to improve customer satisfaction scores
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and friendly demeanor
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable transportation to our South Charlotte office
- Availability for 20-25 hours/week (evenings/weekends)
- Positive attitude and problem-solving mindset