Job Description
Are you seeking a job that offers the perfect work-life balance? TechSolutions MN is currently hiring dedicated Evening Part-Time Customer Service Representatives to join our supportive team in Minneapolis, MN.
We understand the importance of flexibility. That's why we offer schedules that accommodate your lifestyle, whether you are a student, a parent, or simply looking to supplement your income with a role that fits your routine.
As an evening support specialist, you will be the bridge between our clients and our innovative technology solutions, ensuring every interaction is positive and productive.
Responsibilities
- Resolve Inquiries: Assist customers via phone, email, and live chat with product questions and technical troubleshooting.
- Manage Tickets: Log and track all support cases accurately in our CRM system to ensure follow-up.
- Problem Solving: Diagnose and resolve common technical issues or direct complex problems to senior engineers.
- Documentation: Maintain detailed records of customer interactions and feedback.
- Team Collaboration: Communicate effectively with the morning and day-shift teams to ensure continuity of care.
Qualifications
- Availability: Must be available to work evenings (e.g., 4:00 PM – 12:00 AM) and weekends as needed.
- Communication: Exceptional verbal and written communication skills with a patient, customer-first attitude.
- Experience: Previous customer service or tech support experience is preferred but not required.
- Computer Literacy: Proficiency in using computers, web browsers, and basic software applications.
- Location: Must reside in the Minneapolis, MN area.