Job Description
Join Urban Solutions Group as an Evening Part-Time Customer Service Representative and become part of our dynamic team serving Philadelphia's vibrant community. This immediate hire position offers flexible evening and weekend shifts perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Our ideal candidate thrives in fast-paced settings, excels in problem-solving, and values exceptional customer experiences. If you're ready to make an impact while maintaining your schedule, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Process transactions and update customer records in real-time
- Collaborate with day-shift teams to ensure seamless service continuity
- Adhere to company protocols and security guidelines for sensitive information
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Ability to work independently and in team settings
- Reliable transportation to our Philadelphia location
- Flexibility to work evenings (5 PM - 11 PM) and weekends
- Basic proficiency with Microsoft Office Suite