Job Description
Are you seeking a rewarding part-time opportunity that offers a consistent work-life balance? Apex Support Solutions is currently hiring dedicated professionals for our evening shift team in Columbus, Ohio. We pride ourselves on providing top-tier customer service with a focus on employee well-being and weekly compensation.
Join a modern, collaborative environment where your skills are valued. We offer flexible scheduling, competitive pay, and the peace of mind of getting paid on time every week. If you have a customer-first mindset and are looking for a role that fits around your evening schedule, we want to hear from you.
Why Apply?
- Weekly Paycheck: Get paid every week with no waiting.
- Flexible Scheduling: Choose shifts that work best for your lifestyle.
- Competitive Compensation: Earn $18.00 - $22.00 per hour based on experience.
- Modern Tools: Work with state-of-the-art technology and supportive management.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during evening hours (5:00 PM - 10:00 PM).
- Resolve customer inquiries and complaints efficiently while maintaining a professional and empathetic demeanor.
- Accurately document customer interactions and issue resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Process orders, returns, and exchanges with precision and speed.
- Identify opportunities to upsell products or services to meet departmental targets.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is preferred but not mandatory.
- Must be available to work evening shifts (typically 4-5 days per week).
- Strong written and verbal communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Must be a self-starter with the ability to work independently.
- Ability to pass a background check and drug screen.