Job Description
Transform your evenings into extra income with our flexible part-time customer service role! At FlexWork Solutions, we're seeking motivated individuals in Austin to join our dynamic team and deliver exceptional experiences. Perfect for students, parents, or anyone seeking supplemental income, this position offers competitive pay, consistent hours (4-8 PM weekdays), and a supportive work environment. No weekends required!
Why join us? We prioritize work-life balance and provide comprehensive training. As a key member of our customer experience team, you'll help resolve inquiries, process orders, and maintain client satisfaction while building valuable transferable skills. Apply today and start earning extra cash on your schedule!
Responsibilities
- Handle inbound customer calls and digital inquiries with professionalism
- Process orders, payments, and returns using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM platforms)
- Ability to work independently and as part of a team
- Flexible availability Monday-Friday evenings
- Positive attitude and problem-solving mindset