Job Description
Join NexCare Solutions and transform your evenings into a rewarding career! We're seeking passionate Evening Customer Service Representatives to deliver exceptional experiences to our clients across Phoenix. Enjoy unmatched flexibility with evening shifts (5 PM - 10 PM) while building meaningful connections and growing your professional skills. Our modern, supportive environment values work-life balance, offering remote options and comprehensive training. This is your opportunity to thrive in a dynamic role that adapts to your schedule while making tangible impacts on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM platform
- Document all interactions accurately in our customer database
- Collaborate with day-team members to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in remote/hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce or Zendesk experience a plus)
- Reliable high-speed internet and quiet home workspace
- Availability for 20-30 hours/week during evening hours
- Strong problem-solving abilities and emotional intelligence