Job Description
Join FlexCare Solutions and enjoy the perfect work-life balance with our flexible evening part-time positions! We're seeking energetic Customer Service Associates to support our growing team in Baltimore. With weekly pay, competitive hourly rates, and no weekend shifts, this role is ideal for students, parents, or anyone seeking a flexible schedule. As a leader in customer experience, we provide comprehensive training and a supportive work environment where your contributions are valued.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining service quality standards
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and security protocols
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable transportation to our downtown Baltimore location
- Comfortable working evening shifts (4 PM - 10 PM)
- Basic computer proficiency with MS Office applications
- Positive attitude and commitment to exceptional service