Job Description
Are you looking for remote jobs in Detroit, MI that offer flexibility and competitive pay? Detroit Tech Solutions is hiring now for a dedicated Remote Customer Support Associate.
We bridge the gap between top-tier talent and flexible work opportunities. Whether you are seeking a full-time career or a rewarding part-time role, we have options to fit your lifestyle.
Why Join Us?
- Flexible Scheduling: Choose from full-time or part-time shifts, including evening hours.
- Remote Work: Work from the comfort of your home in Detroit or anywhere in the US.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
Responsibilities
- Provide exceptional customer service via chat, email, and phone support.
- Resolve customer inquiries and issues with empathy and efficiency.
- Collaborate with internal teams to improve product and service offerings.
- Maintain accurate records of customer interactions in the CRM system.
- Identify and escalate complex issues to the appropriate departments.
- Adapt to changing business needs and support multiple channels simultaneously.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Proven experience in customer service or a related field.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet home office space.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently in a remote environment.