Job Description
Join our dynamic remote team as a Customer Support Specialist and enjoy the flexibility of evening and weekend shifts! At Apex Solutions Inc., we're revolutionizing digital experiences for clients nationwide, and we're seeking passionate individuals to deliver exceptional service during non-traditional hours. This fully remote role offers competitive compensation, comprehensive training, and the opportunity to work from anywhere in Texas while supporting cutting-edge technology platforms.
Our ideal candidates thrive in flexible environments and possess exceptional problem-solving skills. You'll be the first point of contact for resolving technical inquiries, ensuring customer satisfaction, and maintaining our industry-leading support standards. If you're ready to build a rewarding career on your own terms, apply today!
Responsibilities
- Provide responsive technical support via phone, email, and chat during evening (4 PM - 12 AM) and weekend shifts
- Diagnose and resolve software, hardware, and connectivity issues for enterprise clients
- Document customer interactions and resolutions using our CRM system
- Collaborate with Tier 2 engineers to escalate complex technical problems
- Maintain detailed knowledge of product updates and troubleshooting procedures
- Meet or exceed performance metrics including first-contact resolution and customer satisfaction scores
- Participate in ongoing training to enhance technical expertise
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency with remote communication tools (Zoom, Slack, Teams)
- Strong troubleshooting skills for Windows/macOS environments
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- High-speed internet connection and dedicated home office space
- Flexible availability for evening and weekend shifts (15-25 hours/week)
- CompTIA A+ certification or equivalent preferred