Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Support Specialist in San Jose! We're urgently hiring motivated individuals to deliver exceptional customer experiences during evening hours (3 PM - 11 PM). Enjoy a flexible schedule with no weekends required, competitive pay, and comprehensive training. Perfect for students, parents, or anyone seeking work-life balance. Apply today and become part of a company that values your growth and well-being!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve technical issues and troubleshoot software/hardware problems
- Document customer interactions and maintain accurate case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Continuously update product knowledge through training modules
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Ability to work independently in a remote-friendly environment
- Flexible availability between 3 PM - 11 PM (weekdays only)
- Basic technical troubleshooting knowledge
- Valid California ID and reliable transportation