Job Description
Join our award-winning team as a Part-Time Evening Customer Service Specialist! We're seeking energetic professionals with exceptional communication skills to deliver outstanding client experiences during our peak evening hours. This flexible role offers immediate start opportunities and competitive compensation in a supportive environment.
At Tampa Community Services, we value work-life balance and prioritize employee well-being. You'll gain valuable experience in client relations while enjoying a schedule that complements your lifestyle. Perfect for students, parents, or anyone seeking supplemental income.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve service issues efficiently while maintaining a 95% customer satisfaction rate
- Update and maintain client records in CRM systems with 100% accuracy
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities to enhance client engagement
- Adhere to company protocols while demonstrating exceptional problem-solving skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Proficiency in CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask effectively under pressure during peak hours
- Flexible availability Monday-Sunday evenings (4 PM - 10 PM)
- Passion for delivering exceptional client experiences