Job Description
Join our dynamic team at Miami Hospitality Group as an Evening Part-Time Customer Service Associate. We're seeking friendly, energetic individuals to provide exceptional guest experiences during our peak evening hours. This is an immediate hire opportunity with flexible scheduling and room for growth. Enjoy a vibrant work environment in Miami's bustling hospitality sector while developing valuable customer service skills.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Process reservations and manage guest inquiries with professionalism
- Assist with check-in/check-out procedures for evening guests
- Coordinate with dining and event teams for seamless service delivery
- Maintain accurate guest records and reservation systems
- Handle payment transactions and maintain cash drawer accuracy
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Availability to work evenings (4 PM - 12 PM) including weekends
- Basic computer proficiency with reservation software
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and team-oriented mindset