Job Description
Join our award-winning team at Coastal Hospitality Group and become part of Virginia Beach's premier hospitality experience! We're urgently seeking dynamic Evening Part-Time Customer Service Associates to deliver exceptional guest experiences during our peak evening hours. This flexible evening role offers competitive pay, a supportive team environment, and the perfect opportunity to balance work with your personal life. No nights or weekends required!
Enjoy a vibrant workplace with comprehensive training, employee discounts, and opportunities for advancement. Whether you're a student, parent, or professional seeking supplemental income, our adaptable scheduling ensures you maintain work-life harmony while building valuable customer service skills.
Responsibilities
- Deliver outstanding guest service across all touchpoints including check-in, inquiries, and issue resolution
- Manage reservation systems and process payments accurately using our proprietary software
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Execute evening check-in/out procedures while maintaining security protocols
- Upsell premium services and amenities to enhance guest experiences
- Maintain immaculate front desk appearance and operational readiness
- Document guest feedback and service incidents in real-time
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficient with technology including reservation systems and POS software
- Ability to work independently while collaborating in a team environment
- Flexible availability for evening shifts (4 PM - 12 AM) including weekends
- Valid driver's license and reliable transportation
- Professional appearance and positive, service-oriented demeanor
- Must pass background check and drug screening