Job Description
Join our award-winning team at Ohio Community Services and transform your evenings into rewarding opportunities! We're seeking passionate Evening Part-Time Customer Service Associates to deliver exceptional support to our diverse community members. Enjoy unmatched flexibility with evening shifts (4 PM - 10 PM) while making tangible differences in people's lives. Our modern Columbus hub offers a collaborative, supportive environment where your growth is prioritized. Perfect for students, parents, or anyone seeking work-life balance without compromising impact.
Why You'll Love Working With Us:
- Competitive hourly pay + performance incentives
- Free on-site parking and public transit reimbursement
- Professional development stipends
- Health benefits eligibility (even for part-time staff)
- Employee recognition program
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with day-team colleagues for seamless service continuity
- Contribute to process improvement initiatives
- Participate in bi-weekly evening team training sessions
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for evening shifts
- Ohio resident with valid work authorization