Job Description
Join our dynamic team at CityHub Solutions and become part of Charlotte's premier customer experience revolution! We're seeking Evening Part-Time Customer Service Associates to deliver exceptional service during our high-traffic evening and weekend shifts. Perfect for students, night owls, and those seeking flexible schedules without sacrificing growth opportunities.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training
- Flexible scheduling (evenings & weekends)
- Clear advancement pathways
- Modern, collaborative work environment
Responsibilities
- Deliver exceptional customer service across phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet and exceed key performance metrics (CSAT, resolution rates)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Availability for evenings (4 PM - 12 AM) and weekends
- Strong problem-solving and communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure