Job Description
Are you a student looking for a job that fits your study schedule? Or a professional seeking a flexible work-life balance? Horizon Support Solutions is seeking motivated individuals to join our dynamic team in San Antonio. We pride ourselves on a culture that values every employee and offers weekly paychecks to help you manage your finances effectively.
In this role, you will be the friendly voice and face of our brand, ensuring our clients receive top-tier support. Whether you are looking to gain corporate experience or simply want a job that respects your time, we have the perfect opportunity for you.
Why Join Us?
- Weekly Payroll: Get paid every week, not bi-weekly or monthly.
- Student Friendly: Flexible scheduling and management that understands academic commitments.
- Modern Environment: Work in a state-of-the-art facility with a supportive team.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and account updates in our internal database.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Stay up-to-date on all product knowledge and service offerings to provide accurate information.
Qualifications
- High school diploma or equivalent required; college students are encouraged to apply.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to type at least 35 WPM and navigate computer systems with ease.
- Reliable internet connection and a quiet workspace (if remote/hybrid option applies).
- Proactive problem-solver with a positive and patient attitude.
- Availability to work weekends and evenings as needed.