Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Service Associate in Charlotte, NC! We're seeking motivated individuals with exceptional communication skills to provide outstanding support during evening hours. This immediate hire opportunity offers competitive pay and a schedule tailored to your lifestyle. Whether you're a student, parent, or professional seeking work-life balance, our flexible evening shifts (5 PM - 10 PM) accommodate your needs. Enjoy a supportive environment with growth potential and comprehensive training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and confidentiality standards
- Identify opportunities for process improvements
- Complete training modules and product knowledge updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Charlotte location
- Proficiency with basic computer applications
- Flexible availability during evening hours (5 PM-10 PM)
- Positive attitude and problem-solving mindset