Job Description
Are you looking for a flexible evening schedule that fits your lifestyle? Apex Support Solutions is seeking a dedicated Part-Time Evening Customer Service Associate to join our thriving team in New York, NY.
We understand the importance of work-life balance. That's why we offer a weekly pay cycle, competitive hourly rates, and a supportive environment for our evening staff. Whether you are a student looking for extra income or a professional seeking a secondary role, this opportunity is perfect for you.
As an Evening Associate, you will be the face of our brand after hours, ensuring our clients receive the world-class support they deserve while enjoying the freedom of part-time work.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and refunds accurately.
- Maintain detailed and up-to-date customer records in our CRM system.
- Collaborate with the day shift team to ensure seamless service transitions.
- Adhere to all company policies and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work a flexible evening schedule (e.g., 4:00 PM – 12:00 AM).
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection (if remote).