Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our evening operations. Perfect for students, career changers, or anyone seeking flexible evening hours. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a supportive environment with opportunities for advancement and competitive compensation.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage guest inquiries, reservations, and billing with professionalism
- Process transactions accurately using POS systems
- Maintain organized guest records and communication logs
- Collaborate with evening team to ensure seamless operations
- Adhere to safety protocols and service standards
- Assist with light administrative tasks as needed
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Ability to work evenings and weekends (3-5 shifts weekly)
- Attention to detail and problem-solving mindset
- Punctuality and reliability essential
- Positive attitude with service-oriented approach
- No prior experience required – training provided